For the next 48 hours, customers will be unable to log in to their account and check the status of their orders whilst we make massive improvements to our site. Please bear with us! If you have any urgent questions, please email: firstname.lastname@example.org where one of our awesome customer care agents will be able to help you out.
Although very rare, sometimes mistakes can happen. If you are missing an item, please let us know and we will investigate this for you.
If you receive a faulty item, please let us know and we will happily get this replaced for you (subject to availability). We will also advise you how to return the faulty item.
Whilst we make every attempt to cancel an order if requested, this isn't always possible as we try to dispatch parcels as quickly as we can. If we are unable to cancel the order, this can be refused or returned for a full refund within 28 days.
If you have received an incorrect item or size we will happily send you the correct item (subject to availability). Just get in touch and we will arrange this for you, we will also let you know how you can return the incorrect item.
We do not refund any orders that have changed in price after the transaction has been made.
If you want to cancel your order for whatever reason, please use our Contact form. Your legal right to cancel a contract with us starts from the date the order is placed. If the products have already been delivered to you, you must within 14 working days from the day after you receive your goods give your written cancellation.
The product itself must return within 28 days of you receiving it.
Standard delivery in the UK takes between 3-5 working days.
Whilst we make every attempt to deliver parcels within the expected delivery timescale, slight delays do happen. Please allow up to an additional 48 hours to arrive, if this timescale is exceeded, please let us know so we can investigate further.
The next day courier we use in the UK is DPD. Should you order before 5pm, you will be eligible for next day delivery, order post 5pm and you'll receive you parcel the day after the next. This excludes Sundays and Mondays (the guys at DPD have got to rest as well), and Next Day is not available for the following places: Aberdeen, Northern Highlands, Glasgow, Guernsey, Oben, Isle of Man, Arran, Orkney, Shetland and Cornwall. We're sorry about this.
There is also the option of nominated day delivery if you're worried about missing your parcel. Choose a specific date for when you want your parcel to be delivered, you can choose from the seven days in advance the day after you're delivery is made (so if you order on Monday, you can then choose a date from the Wednesday).
Click and collect is a pretty convenient way to return parcels via shops, petrol stations, universities… you know, those kind of places. To collect, simply choose CollectPlus as your delivery option and you'll be emailed a collection barcode when your item arrives along with your selected location.
To return, simply visit here to find the CollectPlus store that's most local to you and to purchase your returns label for free, then drop off at your designated store. Please see here for further information on CollectPlus.
Yes, you can track your order. Simply log into your account, either through the site or through the link on the dispatch email we send you.
If you're not in when delivery is attempted, our couriers will attempt delivery with a neighbour, or they will leave you a calling card detailing how you can rearrange delivery for another time.
Yes, you can return more than one item in the same bag. Once you've completed your returns form with your order, place it in the bag you're sending back with all the items you've stated you're returning on the form.
You must return your item(s) within 28 days of its order date. We can only accept goods in their original packaging and with the original tags still on the item. You will find on your The Idle Man account a choice to return and then you will need to select from return information options for us to categorise the process. Our decision will always be final with regard to the condition of products that we have reasonable grounds to believe have been worn. Any refund you receive will be to the debit, credit card or Paypal account you used to pay for the Product. Please see here for further information.
Please note that we are unable to offer exchanges. Please post your item back to us for a full refund and place another order online if you would like to exchange your goods.
As soon as your return is scanned into our warehouse, your refund will be processed and you will receive an automated email to confirm this. The whole process can take up to 2 weeks.
Log into your account and select the order number containing the items you want to return. Then, click the return link and select items to return. If an item is faulty, please upload an image of the fault.
Payment & Refunds
Please let us know as soon as possible so we can look into this for you.
You can shop in confidence with the Idle Man, our website is secured by Comodo Secure and uses SSL for secure transactions.
You can use the following payment methods with us at The Idle Man:
- Master Card
- American Express
You may be charged duty and taxes on receipt of the goods, depending on the value of the items. Please contact your local customs office for an estimate of the charge.
Your account will be debited upon placement of your order.
Your account will be debited upon placement of your order.
Unfortunately, we do not offer a price match service.
All prices advertised on our website are inclusive of VAT. Unfortunately we are not able to refund equivalent tax amount to non-EU customers.
If you return your entire order your delivery charge will be refunded. If it is a partial return, delivery will not be refunded.
Please let us know as soon as you realise this is incorrect, so we can look into this further for you.
Promo Codes & Gift Vouchers
Yes, please see our Students section.
When you got to checkout, simply enter it into the 'promo codes' bar and click apply.
Yes, you can still return items that have been bought using a promo code.
Promotional codes will work on full price items, however, some promotional codes may vary on discounted products.
We keep our word regarding all discount codes we offer on our shop to all our customers, however we want to let our customers know that there are a few things that are products exempt from discount codes. The items that are not valid to codes are our gift cards, bikes and sale items. Other than that, we welcome you to use your discount however you choose.
You should receive a physical gift voucher stating your gifted amount and discount code. When you go to checkout, simply enter the code in the 'promo codes' bar and click verify.
You can purchase a gift voucher from The Idle Man, simply got to the gifts & lifestyle category on the site.
We're afraid to say gift vouchers are non-refundable.
We do not offer electronic vouchers, after purchase you will be sent a physical voucher which has a code for your gifted amount that you then use online.
Once purchased, gift vouchers cannot be refunded, cancelled or returned.
All Gift Vouchers are in GBP
Please let us know so we can investigate further for you.
If you have lost your gift card, unfortunately we are unable to replace this.
Yes, we give a student discount to all registered students.
Simply register with Student Beans to verify your student status, it's completely free and you can do it immediately. Just follow the link here.
The student discount is 20% off all full priced items.
Yes, you can still return items that have been purchased with a student discount.
You use the student discount when you go to the checkout, in the promotions box.
Unfortunately, the student discount is not valid on sale items, only full price.
Products & Stock
Our goal is to introduce you to new trends and products, we tend to focus on doing that more, and so once the product is gone we move on to the next one.
Not everything on our site can or will be re-stocked. But if you've missed out on one of our really popular items – especially from The Idle Man range – keep your eyes open and check regularly, we could be back in stock as long as we’re still in the relevant season.
If you’ve signed up to our email newsletter, you will receive regular updates, with in demand back in stock items being one matter we inform you about.
All you need to do is sign up and answer some quick style questions. Then we'll take your card details and charge £1 to authorise your account. Then one of our stylists will give you a call and we'll go from there.
One of our personal stylists will give you a call to confirm what your style preferences and reservations. Then they'll pick out items from the site according to those, within your specified budget, and send them to you.
You'll then receive your order within 3-5 working days.
Yes, you can return whatever you want for free. Just make sure it's within 6 days so we don't charge you.
We will hold the funds your items amount to when you receive them. We will not charge them however until you have decided you what you want to keep, and will refund you for anything you send back within the 6 day returns timeframe.
If you return them within the 6 day returns window, we will refund you.
If you're sent the wrong size the please return to us, and we'll send you the right size.
No your personal information and preferences will not be shared with any third parties.